Refund and Returns Policy

Receiving Damaged, Defective, or Incorrect Products

If you receive products that are damaged, defective, or not what you ordered, please inform us immediately. We are committed to ensuring the satisfaction of our customers and will re-ship your order at no additional cost to you. Please contact our Customer Service Team within 48 hours of receiving the shipment to report any issues and initiate the reshipment process.

Quality Assurance

We take great pride in the exceptional quality of our products and conduct thorough quality checks before dispatch. However, if you are not satisfied with your purchase for any reason, do not hesitate to contact our Customer Service Team. We are here to address your concerns and provide appropriate solutions, which may include replacement, credit, or a refund, depending on the specific circumstances.

Damaged Medications

In the unfortunate event that your medication arrives damaged, we urge you to contact us immediately. We will send you a new package free of charge without any unnecessary delay. Please provide detailed information and, if possible, photographic evidence of the damaged items to help us understand the issue and prevent similar incidents in the future.

Non-Returnable Items

Please be aware that due to international health and safety regulations, medications cannot be returned once they have been dispatched. This policy is in place to ensure the integrity and safety of our pharmaceutical products. However, if your order is incorrect or damaged, we will address the issue directly as stated above.

Refunds and Credits

If a refund or credit is deemed appropriate, it will be processed within 7-10 business days after we receive and evaluate the issue with your order. Refunds will be issued to the original payment method used for the purchase. If a direct refund is not possible or practical, we may issue store credit equivalent to the purchase price of the affected items.

Contact and Support

For any issues related to returns, refunds, or product quality, please reach out to our Customer Service Team via email, phone, or through our website’s contact form. Provide your order number, contact information, and a detailed description of the issue to ensure a swift and effective resolution.

Our Customer Service Team is available Monday to Friday from 9:00 AM to 5:00 PM (local time). We aim to respond to all inquiries within 24 hours on business days.

We are dedicated to ensuring that your experience with our pharmacy meets and exceeds your expectations. Your satisfaction is our priority, and we appreciate the opportunity to resolve any issues that may arise.

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