Shipping and Payment Policy

Package Dispatch and Delivery

We dispatch packages to your local post office, from which they are then delivered directly to the address provided in your order. In the event you are not available at the time of delivery, the postman will leave a notification at your door or in your mailbox. This notice will provide instructions on how to retrieve your package, which may include arranging for a redelivery or picking it up from the local post office. Please follow the instructions promptly to ensure you receive your package without unnecessary delay.

Shipping Methods

We provide two distinct shipping options to cater to your needs:

  • Standard Airmail: This cost-effective option delivers your package within 2-3 weeks, with a nominal fee of $9.95. Ideal for non-urgent orders, this service is reliable and used by a majority of our customers.
  • EMS Courier Service: For those requiring faster delivery, the EMS Courier Service ensures your package arrives in 3-8 business days. Please note that this expedited service, priced at $29.95, may not be available in all countries. If your country is not supported, the EMS option will be greyed out or not visible during checkout.

Customs and Delays

International shipments can be subject to customs inspections and regulations, leading to potential delays. While these are beyond our control, we aim to minimize any inconvenience by providing accurate and complete customs documentation. Please understand that customs processes vary by country and may affect the delivery times of your package.

Order Processing and Notification

Orders are typically processed within 24 hours of placement. You will receive an automatic confirmation email once your order is registered in our system. If you do not see this email, please check your spam or junk mail folder as it may have been misdirected. This email will include important information about your order, such as tracking details and expected delivery date.

Stock Availability and Delivery Issues

We maintain a comprehensive inventory to ensure that all products listed on our site are typically in stock and ready for dispatch. However, in the rare event of a stock issue or delivery problem, we will address the matter promptly. Our aim is to resolve any issues with minimal inconvenience to you and to provide alternatives or solutions as necessary.

Customer Service and Support

Our Customer Service Team is dedicated to assisting you with any queries or concerns regarding shipping, delivery, or your order in general. Should you encounter any problems or require further information, please do not hesitate to contact us. Our team is available via email, phone, or live chat, and we strive to respond to all inquiries within 24 business hours.

We are committed to providing a smooth and hassle-free shopping experience from the moment you place your order until it is delivered to your doorstep. Our shipping policies are designed to offer flexibility, reliability, and peace of mind.

Scroll to Top