When We Are Closed
A Hampton Health doctor is on call from 8am – 6.30pm weekdays. At all other times urgent medical care is provided by NHS Peterborough who commissions the out-of-hour’s service.
When the surgery is closed Out-of-Hours cover will be provided via the 111 service. (Phone 111 – see below for details of the 111 service)
NHS 111 Service
NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.
NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service;
- you don’t think you can wait for an appointment with their GP; or
- you don’t know who to call for medical help.
For immediate, life-threatening emergencies, you should continue to call 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How does it work?
111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulancethey will arrange for one to be sent to you.
People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Minor Injuries and Illness Unit
The Minor Injuries and Illness Unit offers a wider range of treatments and urgent care services such as stitching wounds, applying casts, treating burns and taking X-rays. The unit is open seven days a week from 8am to 8pm and led by staff with both nursing and medical backgrounds with enhanced skills, enabling them to see, treat and discharge patients independently.
No appointment is necessary and the service aims to see and start patients’ treatments within 45 minutes of their arrival.
Minor Injuries and Illness Unit, City Care Centre, Thorpe Road, Peterborough PE3 6DB
Minor Injuries and Illness Units can treat:
- cuts and grazes
- ear and throat infections
- sprains and strains
- broken bones
- wound infections
- minor burns and scalds
- minor head injuries
- insect and animal bites
- minor eye injuries
- injuries to the back, shoulder and chest
Minor Injuries and Illness Units can not treat:
- chest pain
- breathing difficulties
- major injuries
- problems usually dealt with by a GP
- stomach pains
- gynaecological problems
- pregnancy problems
- allergic reactions
- alcohol-related problems
- mental health problems
- conditions likely to require hospital admission
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.