Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Business Manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working at this practice, please let us know.
We operate a practice complaints procedure as part of a NHS system for dealing with complaints and our complaints procedure meets national criteria as laid down by the NHS.
If you would like a copy of our procedure please ask our receptionists for this.
If you would like to make a complaint this should be addressed to:
Chantelle Heanue – Business Manager
Unit 6B Serpentine Green
Peterborough, PE7 8DR
Alternatively, you may ask for an appointment with the Business Manager in order to discuss your concerns.
Independent Health Complaints Advocacy Service
If you feel that you cannot make your complaint with us or if you need help to raise your concerns, you can contact Total Voice Advocacy Service. They can provide free, impartial and confidential information and support to people wishing to make a complaint about the NHS. You can contact them on 0300 222 5704, via email at or visit their website at www.totalvoicecp.org.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.